Frequently Asked Questions (FAQ)
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards and other secure payment methods through our checkout system.
Q: Can I modify or cancel my order after placing it?
A: Yes, but only before your order ships. Please contact us immediately at info@sunshynefurnitureanddecor.com or call (386) 871-7111 if you need to make changes. Once shipped, our return policy will apply.
Shipping
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How much does shipping cost?
A: We offer FREE standard shipping on orders $120 and above. Orders under $120 have a flat shipping fee of $15.
Q: How long does shipping take?
A: Orders are processed within 1-2 business days. After shipment, delivery typically takes 3-7 business days depending on your location.
Q: Which carriers do you use?
A: We use USPS, UPS, FedEx, and regional carriers. We cannot guarantee a specific carrier, as we select the best option based on your location and order size.
Q: What about large or bulky items?
A: Larger furniture pieces may ship via freight delivery, which requires scheduling a delivery appointment. You'll be contacted to arrange a convenient time.
Q: Will I receive tracking information?
A: Yes! You'll receive tracking information via email once your order ships. Please allow 24-48 hours for tracking updates to appear.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: How do I start a return?
A: Email us at info@sunshynefurnitureanddecor.com with your order number, the items you wish to return, and the reason for return. For damaged items, please include photos.
Q: Who pays for return shipping?
A: For non-defective returns, customers are responsible for return shipping costs. For damaged, defective, or incorrect items, we'll provide a prepaid return label.
Q: Are there any items that cannot be returned?
A: Yes, items marked as "Final Sale" at the time of purchase are non-returnable.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after your return is approved. Please note that original shipping fees are non-refundable.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery at info@sunshynefurnitureanddecor.com with photos of the damage. We'll arrange for a replacement or refund.
Product Information
Q: What materials are your outdoor furniture made from?
A: Our collection features various weather-resistant materials including acacia wood, teak, PE wicker, aluminum, steel, and high-density polyethylene (HDPE).
Q: Are your products weather-resistant?
A: Yes, all our outdoor furniture is designed to withstand outdoor conditions. However, we recommend using furniture covers or storing items during extreme weather for extended product life.
Q: Do you offer warranties?
A: Yes! We provide a 1-year warranty for manufacturing defects and a 3-year warranty for structural frame defects.
Customer Service
Q: How can I contact customer service?
A: You can reach us at:
- Email: info@sunshynefurnitureanddecor.com
- Phone: (386) 871-7111
- Hours: Monday-Friday, 9:00 AM - 6:00 PM CST
- Address: 2550 S Nova Rd Suite 6, South Daytona, FL 32119
Q: How quickly will I receive a response?
A: We strive to respond to all inquiries within 24 business hours during our operating hours.
Product Care
Q: How do I care for my outdoor furniture?
A: Regular cleaning with mild soap and water is recommended. For wood furniture, periodic treatment with appropriate wood oil helps maintain appearance. Store cushions indoors when not in use to extend their life.
Q: Do cushions come with the furniture?
A: This varies by product. Please check individual product descriptions to see what's included with each item.